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Course Reserve Lists

ENM 604 - Quality Management

Faculty: Dr. S. Rifkin
Last Update: 2012

Note: The links below will take you to the citation page for the article. To access the actual article, you will need to click on the PDF or HTML icon.

Anwar, S. A., & Jabnoun, N. (2006). The development of a contingency model relating national culture to total quality management. International Journal of Management, 23(2), 272-280.

Beer, M., Eisenstat, R. A., & Spector, B. (1990). Why change programs don't produce change. Harvard Business Review, 68(6), 158-166. 

Detert, J. R., Schroeder, R. G., & Mauriel, J. J. (2000). A framework for link­ing culture and  improvement initiatives in organizations. Academy of Management Review, 25(4), 850-863.

Giroux, H., & Landry, S. (1998). Schools of thought in and against total qual­ity. Journal of Managerial Issues, 10(2), 183-203

Goodstein, L. D., & Burke, W. W. (1991). Creating successful organiza­tion change. Organizational Dynamics, 19(4), 4-17.

Hackman, J. R., & Wageman, R. (1995). Total quality management: Empiri­cal, conceptual, and practical issues. Administrative Science Quarterly, 40(2), 309-342.

Hofstede, G., Neuijen, B., Ohayv, D. D., & Sanders, G. (1990). Measuring organizational cultures: A qualitative and quantitative study across twenty cases. Administrative Science Quarterly, 35(2), 286-316.

Jun, M., Cai, S., & Peterson, R. T. (2004). Obstacles to TQM implementa­tion in Mexico's maquiladora industry. Total Quality Management, 15(1), 59-72.

Reeves, C. A., & Bednar, D. A. (1994). Defining quality: Alternatives and implications. Academy of Management Review, 19(3), 419-445.

Reger, R. K., Gustafson, L. T., Demarie, S. M., & Mullane, J. V. (1994). Re­framing the organization: Why implementing total quality is easier said than done. Academy of Management Review, 19(3), 565-584.

Spencer, B. A. (1994). Models of organization and total quality manage­ment: A comparison and critical evaluation. Academy of Management Review, 19(3), 446-471.

Sproull, L. S., & Hofmeister, K. R. (1986). Thinking about implementa­tion. Journal of Management, 12(1), 43-60.

Zbaracki, M. J. (1998). The rhetoric and reality of total quality manage­ment. Administrative Science Quarterly, 43(3), 602-636.