Faculty: Dr. S. Rifkin
Last Update: 2012
Note: The links below will take you to the citation page for the article. To access the actual article, you will need to click on the PDF or HTML icon.
Anwar, S. A., & Jabnoun, N. (2006). The development of a contingency model relating national culture to total quality management. International Journal of Management, 23(2), 272-280.
Beer, M., Eisenstat, R. A., & Spector, B. (1990). Why change programs don't produce change. Harvard Business Review, 68(6), 158-166.
Detert, J. R., Schroeder, R. G., & Mauriel, J. J. (2000). A framework for linking culture and improvement initiatives in organizations. Academy of Management Review, 25(4), 850-863.
Giroux, H., & Landry, S. (1998). Schools of thought in and against total quality. Journal of Managerial Issues, 10(2), 183-203
Goodstein, L. D., & Burke, W. W. (1991). Creating successful organization change. Organizational Dynamics, 19(4), 4-17.
Hackman, J. R., & Wageman, R. (1995). Total quality management: Empirical, conceptual, and practical issues. Administrative Science Quarterly, 40(2), 309-342.
Hofstede, G., Neuijen, B., Ohayv, D. D., & Sanders, G. (1990). Measuring organizational cultures: A qualitative and quantitative study across twenty cases. Administrative Science Quarterly, 35(2), 286-316.
Jun, M., Cai, S., & Peterson, R. T. (2004). Obstacles to TQM implementation in Mexico's maquiladora industry. Total Quality Management, 15(1), 59-72.
Reeves, C. A., & Bednar, D. A. (1994). Defining quality: Alternatives and implications. Academy of Management Review, 19(3), 419-445.
Reger, R. K., Gustafson, L. T., Demarie, S. M., & Mullane, J. V. (1994). Reframing the organization: Why implementing total quality is easier said than done. Academy of Management Review, 19(3), 565-584.
Spencer, B. A. (1994). Models of organization and total quality management: A comparison and critical evaluation. Academy of Management Review, 19(3), 446-471.
Sproull, L. S., & Hofmeister, K. R. (1986). Thinking about implementation. Journal of Management, 12(1), 43-60.
Zbaracki, M. J. (1998). The rhetoric and reality of total quality management. Administrative Science Quarterly, 43(3), 602-636.