HRM 409B - Survey in HRM & ODV.

The Trainer's Handbook walks readers step-by-step through the training process and contains tips on assessing the needs of participants, keeping training learner-centered, incorporating activities into training, selecting audiovisual aids, and closing sessions creatively. As practical as it is instructive, the guide is filled with worksheets, checklists, and assessments--reproducible on the accompanying CD-ROM--that are designed to be flexible so trainers can plan their own paths to success. New content shows trainers how to train successfully in a down economy, as well a new Instructor's Guide.

Effective training delivery is a critical skill for keeping an organization competitive. This book offers, for the first time, a research-based analysis of the 14 key skills (or "competencies") trainers must master to be effective. It provides trainers with pragmatic ways to apply these competencies in the real world. Some of these skills include how to: Analyze materials and learner information -- Establish credibility -- Create a psychological environment that keeps learners' interest level high -- Communicate effectively -- Use questioning techniques -- Respond positively to trainees' questions and reactions -- Provide positive reinforcement -- Utilize specific tools (case studies, simulation, lecture, discussion, and others) -- Evaluate afterwards.